Shipping policy

Last Updated: August 2026

At Essentia, we are committed to making sure your order reaches you safely and on time. Please read the following shipping policy before placing your order.

Order Processing

All orders are processed within [1–2 business days] after confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive an order confirmation and/or tracking details via [email], where applicable.

Delivery Time

Our estimated delivery time within Pakistan is:

  • Karachi: [2–5 business days]

  • Other cities: [5–8 business days]

  • Remote areas: [7–10 business days]

Please note that these are estimated delivery times and may vary due to courier delays, weather conditions, public holidays, unforeseen circumstances, or other factors outside Essentia's control.

Shipping Charges

Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.

[For bulkier orders, shipping will be charged separately]

Urgent / Express Deliveries

Customers who require an urgent or express delivery may request expedited shipping, subject to availability. Any additional charges associated with urgent or express delivery will be borne entirely by the customer. The applicable charges will be communicated and confirmed with the customer before the order is dispatched.


Delivery Address

Please ensure that your delivery address, phone number, and other contact information are accurate before placing your order.

Essentia will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If a parcel is returned to us because the customer was unavailable or provided an incorrect address, additional shipping charges may apply for re-delivery.

Damaged or Incorrect Orders

If your order arrives damaged, opened, tampered with, or contains an incorrect product, please contact us within 48 hours of delivery at 03422630876.

Please provide your order number along with clear photographs/videos of the package and product so that our team can assess the issue and assist you.

Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please contact us via Instagram: @essentiaofficialpk with your order number.

We will coordinate with the relevant courier service to investigate the delay.

International Shipping

At this time, Essentia [does/does not] offer international shipping.

For international orders, applicable customs duties, taxes, or other charges may be the responsibility of the customer.

Contact Us

For any questions regarding your order or shipping, please contact us via:

Instagram: @essentiaofficialpk