Terms of service

Last Updated: August 2026

Welcome to Essentia. By accessing or using our website and purchasing our products, you agree to be bound by these Terms & Conditions.

Please read them carefully before using our website.

1. General

Essentia reserves the right to update, modify, or discontinue any part of the website, products, pricing, or services at any time without prior notice.

By placing an order through our website, you confirm that the information provided by you is accurate and complete.

2. Products & Product Information

We make reasonable efforts to ensure that product descriptions, images, ingredients, shades, colors, and other product information displayed on our website are accurate.

However, actual product colors may vary slightly depending on your device, screen settings, lighting, and other factors.

We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.

3. Pricing

All prices displayed on the website are in Pakistani Rupees (PKR) unless otherwise stated.

Prices may be changed at any time without prior notice.

Essentia reserves the right to correct pricing errors and may cancel an order placed at an incorrect price.

4. Orders

Once an order is placed, you will receive an order confirmation.

Receiving an order confirmation does not necessarily guarantee that the order can be fulfilled. Essentia reserves the right to cancel or decline an order in circumstances including product unavailability, pricing errors, suspected fraudulent activity, or other operational reasons.

5. Payments

Payments may be made through the payment methods available on our website at the time of purchase.

All payment transactions are subject to the terms and conditions of the relevant payment service provider.

6. Shipping & Delivery

Orders are shipped according to our Shipping Policy.

Delivery times are estimates and may be affected by circumstances outside Essentia's control.

Please ensure that all delivery information provided at checkout is accurate.

7. Returns & Refunds

All returns, exchanges, and refunds are governed by our Return & Refund Policy.

Due to the hygienic nature of our products, opened or used products generally cannot be returned unless they are defective, damaged, or incorrectly supplied.

8. Product Use & Responsibility

Essentia products should be used according to the instructions provided with the product.

Customers are responsible for reviewing product ingredients and determining whether a product is suitable for their individual needs.

If you have known allergies or sensitivities, please review the ingredients carefully before use.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.

9. Intellectual Property

All content on the Essentia website, including but not limited to:

  • Brand name and logo

  • Product images

  • Photography

  • Graphics

  • Text

  • Product descriptions

  • Designs

  • Videos

  • Marketing materials

is owned by or licensed to Essentia and may not be copied, reproduced, distributed, modified, or used without prior written permission.

10. Website Use

You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden, or impair the website or interfere with other users' access.

11. Third-Party Links

Our website may contain links to third-party websites or services.

Essentia is not responsible for the content, privacy practices, security, or availability of third-party websites.

12. Limitation of Liability

To the extent permitted by applicable law, Essentia shall not be liable for indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited.

13. Changes to These Terms

Essentia reserves the right to modify these Terms & Conditions at any time.

Updated terms will be posted on this page and will become effective from the date of publication.

14. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of Pakistan.

15. Customer Conduct & Harassment

Essentia is committed to maintaining a respectful and safe environment for its team members and representatives. Harassment, bullying, threats, intimidation, abusive, insulting, discriminatory, or inappropriate behaviour directed towards any Essentia employee, representative, delivery partner, or customer service team member will not be tolerated.

Essentia reserves the right to decline, cancel, or refuse to process any current or future order from a customer who engages in such behaviour. This may include restricting the customer from placing future orders, requiring advance payment for future purchases, or taking any other action Essentia considers appropriate.

We reserve the right to make this determination based on the nature and frequency of the conduct and without being obligated to continue providing service to the customer.